Troubleshooting
Troubleshooting common problems
Fixes for the most common points of confusion — stuck screens, missing goals, unexpected redirects, and more.
Verification email not received
Check spam/promotions first. Still nothing after a few minutes? Contact support@prediabetes.life.
I verified but I’m still asked to sign in
That’s expected — verifying confirms your address, it doesn’t sign you in. Sign in with your email and password.
I keep getting sent back to a setup step
Prediabetes.life requires age confirmation, the safety disclaimer, onboarding, and legal/health-data consent, in that order, before program pages (Today, Coach, Program, Check-in, Progress) unlock. If you’re redirected, it usually means one of those steps isn’t complete yet — finishing it resolves the redirect.
A page seems stuck after clicking a link
A rare navigation stall affecting in-app link clicks was identified and fixed. If a page ever seems stuck, waiting a moment usually resolves it on its own — a hard refresh is not the normal, expected workflow, just an available fallback.
I don’t have a weight-loss goal
That’s expected for some profiles, not an error — see “Why don’t I have a weight goal?” in the Onboarding guide.
Entering height in feet and inches
Switch your unit preference to Imperial in Settings (or during onboarding) to enter feet and inches instead of centimeters. See the Measurements & Units guide.
My A1c/glucose value suggested a follow-up
That’s a calm, one-time suggestion to talk to a healthcare professional — not a diagnosis and not something the app will keep re-flagging. See Safety Questions & Lab Results.
I answered “pregnant” or “not sure” to a safety question
Both are handled with a cautious, general starting track rather than assumptions — see Safety Questions & Lab Results for what changes.
I completed something on Today but Progress didn’t change
Progress reflects trends over time, and needs at least two weight entries before it shows a trend line. A single day’s action may not move a weekly/trend view — that’s expected, not a missing save.
I completed something by accident
Look for a correction/undo option on that action in Today — see the Today guide.
What’s the difference between Today and Program?
Today is your one next action right now. Program is the structured, week-by-week path it’s drawn from. See the Navigation guide.
How do I read what Coach is telling me?
Coach reflects patterns in your own logged data and offers lifestyle guidance — it isn’t a diagnosis. See the Coach guide.
I withdrew a consent and now I’m locked out of something
Withdrawing Privacy/Terms consent pauses the whole Service until re-accepted; withdrawing health-data consent only pauses program features (Today, Coach, Program, Check-in, Progress, History, Doctor Summary). Settings, export, and account deletion always stay reachable. See Data Export, Consent & Account Deletion.
“Not enough data yet” on Progress
You need at least two weight entries before a trend shows. Keep logging — it resolves on its own.
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Still stuck? Contact support at support@prediabetes.life.