Getting Started
Account, sign in, and email verification
How to create an account, sign in, and what to do if a verification email hasn’t arrived.
Creating an account
Go to the Sign up page and enter your email and a password. This creates your account and starts your session.
Signing in
Use the Sign in page with the same email and password. If you’re already signed in, visiting Sign in or Sign up will take you straight to Today’s Prevention Plan instead.
Resetting your password
If you’ve forgotten your password, use the password-reset link from the sign-in page to request a reset email.
Email verification
Depending on how your account was created, you may be asked to confirm your email address before you can continue. If you don’t see the email within a few minutes, check your spam or promotions folder — verification emails sometimes land there.
If a set-once password was assigned to you (for example, by an administrator), you’ll be asked to change it on your next sign-in before you can continue anywhere else in the app.
Frequently asked
- I never got a verification email — what now?
- Check spam/promotions folders first. If it still hasn’t arrived after a few minutes, contact support at support@prediabetes.life.
- I verified my email but I’m still asked to sign in — is that normal?
- Yes. Verifying your email confirms your address; it doesn’t start a session by itself. Sign in with your email and password afterward.
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Still stuck? Contact support at support@prediabetes.life.