About & Safety

Safety questions and optional lab results

What the diabetes, pregnancy, and optional A1c/fasting-glucose questions are for, and why “Not sure” is a fine answer.

Why we ask

During onboarding’s Risk factors & safety check step, you’re asked a few safety questions — including whether you’ve been diagnosed with diabetes and whether you’re currently pregnant — plus optional A1c or fasting glucose values if you know them.

These answers personalize your risk-factor summary and, more importantly, keep the program appropriate for your situation. A prevention-focused weight and activity program isn’t the right fit for everyone, and these questions are how the app checks that before assigning a goal.

The safety questions, with a "Why are we asking this?" disclosure open.

“Not sure” is a fine answer

If you don’t know your diagnosis status or a lab value, choosing “Not sure” is completely acceptable — it isn’t treated as a red flag. It simply routes you toward a cautious, general starting track and, where relevant, a suggestion to follow up with a healthcare professional rather than an assumption either way.

What a diabetes-range value means here

If a lab value you enter falls in a diabetes-range, Prediabetes.life does not diagnose you — only a clinician can do that. The app may suggest following up with a healthcare professional and will keep the program’s guidance cautious in the meantime. Never delay medical care because of anything shown in the app.

If your answers suggest a healthcare-professional follow-up

A “Yes” to the current-diabetes-diagnosis question, a “Yes” to the pregnancy question, or a diabetes-range lab value all lead to the same cautious response: the review screen explains that automatic enrollment in the 90-Day Starter track is paused pending a healthcare-professional follow-up, rather than starting a self-guided weight-loss program automatically. This is a pause, not a diagnosis, and not a judgment about you.

You can still complete setup and use your account — Settings, privacy controls, and data export all remain available. Today reflects the same message and offers general starting suggestions rather than a personalized plan until you’ve followed up.

The review screen when a healthcare-professional follow-up is suggested.

Frequently asked

Will entering a high blood sugar value trigger anything alarming?
No alarm framing — the app may suggest follow-up with a healthcare professional, calmly and once, and will not repeatedly flag it.

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Still stuck? Contact support at support@prediabetes.life.